Frequently Asked Questions

Q: Why should I have my wheelie bin cleaned?

Quite simply because it just feels good to have a clean wheelie bin.

Just like it feels good to be personally clean, to have a clean home and to have a clean car. The list can go on and on. What about your windows; nobody likes the look of a dirty window. And of course you just can't beat the feeling of getting into a clean, crisp and freshly made bed. So really having your wheelie bin cleaned is no different from any other aspect of your life – we all like things clean.

Many of our customers comment that before they used our services they just never thought to have their bin cleaned. However now they have their bin regularly cleaned they now say they wouldn't be without the service.

Left to their own devices wheelie bins very quickly become dirty and smelly. They are also very difficult and awkward to clean yourself.

So why not take the hassle out of keeping your own bin clean and leave it up to Wheelie Clean to take care of the regular cleaning of your wheelie bin. Wheelie Clean offers a total bin hygiene service at an affordable price.

Leaving it up to us to keep your bins clean and sweet smelling gives you peace of mind. So why not book your bin clean NOW. We promise that you won't be disappointed.[Top]

Q: When and how often will my wheelie bin be cleaned?

Cleaning takes place on a four weekly rota and this always coincides with your usual refuse collection time.[Top]

Q: How much does your bin cleaning service cost?

Domestic bin cleaning prices start from as little as £4 per clean. Please see our Prices page for full detail.[Top]

Q: How do you clean my wheelie bin?

We clean your bin using equipment specifically designed and built for wheelie bin cleaning and use only 100% biodegradable natural products that kill 99% of all known germs. After being power washed inside and out your bin is dried and deodorised and then returned to your property.[Top]

Q: How do I pay you?

Wheelie Clean offers many payment options. Payment can be made at the time of the clean should you be in. If not we will leave you a payment slip with full details of the easy methods available for you to make payment. We accept payment by cash, cheque and 'Faster Payments'. You can also pay online using your debit or credit card however there is a 30p processing fee for using this service. Just go to our Payments page. It is much appreciated if payments are made within 14 days.[Top]

Q: In what areas do you provide a bin cleaning service?

Wheelie Clean operates throughout Durham and the surrounding areas. Please see our Areas We Cover page for full details.[Top]

Q: Do I need to be home when you come to clean my wheelie bin?

No, there is no need for you to be home as we clean the wheelie bin after it has been emptied by your local council. However we do need access to your bin so don't lock it away. Ideally leave your bin on the kerbside or the boundary of your property after the council collection. We will return the bin to your property for you.[Top]

Q: How will I know when my wheelie bin has been cleaned?

Your bin will look clean and smell fresh. Also after each clean we always leave you with the date of your next scheduled bin clean so you know we have called that day and you also know when to expect our next visit.[Top]

Q: I want to take up the service but when do I have to pay?

We don't require payment in advance. Just order our service and leave the rest to us. You only pay when we have cleaned your bin.[Top]

Q: How do I order your bin cleaning service?

Just pick up the phone and give us a call. All our details are on our Contact page. You can also order online by going to our Order page and completing the form there.[Top]

Q: What happens if I have an assisted collection by the council because I am elderly or disabled?

If this is the case simply let us know and we will collect your bin, clean it and return it to the designated place.[Top]

Q: Can I have a one off clean?

Yes of course, the price is £8 for a one off clean.[Top]

Q: How do I cancel having my wheelie bin cleaned?

You can cancel your wheelie bin cleaning service at any time but please let us know to prevent any unwanted cleans or charges.[Top]